Indemnity
The Indemnity and Waiver of Liability Agreement with Addendums ‘A’ and ‘B’ as recorded under main MENU are taken as read.
If your booking is more than 30 days away
A deposit of 50% is payable within 48 hours to confirm your booking.
The balance of your payment is due 30 days before check-in.
Failure to make the final payment will result in the cancellation of your booking and forfeiture of your deposit.
If your booking is less than 30 days away
Full payment for your stay is payable within 48 hours to confirm your booking.
No booking is guaranteed until this payment is received.
Please send your proof of payment to egertonriverhouse@gmail.com via your banking platform. If your payment is not received within 96 hours, your booking will be cancelled.
Breakages
If a damage claim arises from your stay then we will endeavour to have it resolved as soon as possible – within 14 working days.
The Guest will be liable for all costs associated with reinstating The River House to the original condition and any costs associated with the recovery of such additional monies.
Accidents happen, so please report any breakages or damage to property via egertonriverhouse@gmail.com
If anything is broken, this will be replaced ‘like for like’ by the owner on behalf of the Guest, and we reserve the right to deduct any amount due in the respect of damage/breakages/loss/theft of any items and specifically any apparent misuse of linen and/or towels.
If the claim amount exceeds the breakage deposit being held at the time of departure, then the extra amount will need to be paid by EFT to Egerton.
Refunds
No rental refunds will be made in the event that the property is vacated earlier than the period you have booked for.
No reckless behaviour will be tolerated during your stay. We reserve the right to evict you without a refund under these circumstances.
Housekeeping Staff
The Lodge offers a Housekeeping service during your stay from 07h00-17h00.
The Housekeepers are there to clean the house and rooms, clear tables and wash dishes.
Housekeepers do not make beds every day.
Towels will be changed every 3-4 day and linen once a week.
While the Housekeepers are experienced we accept no liability for any damage they may cause to your property when providing personal services. If you have delicate or expensive clothing items, please advise the Housekeepers of this when requesting their services.
The staff is key to a successful holiday and the efficient running of a holiday home, please treat them with the utmost respect at all times.
Regretfully our staff are unable to babysit, wash cars, or anything besides their designated duties.
Tipping of staff is not compulsory.
Other
There is strictly no smoking allowed in The River House or Rooms. Please smoke in the designated areas or outside The River House, using ashtrays for cigarette butts.
Faulty electrical appliances will be repaired as soon as reasonably possible, given our remote location. No reductions or refunds in the price of the letting will be made or allowed as a result of such faults or any other problems that may arise.